Warranty Policy
Wherever you go, our warranty goes with you
Who Makes This Limited Warranty
This limited repair warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This Warranty is made by the Independent Service Facility (“Facility”) who is so named on the original repair invoice “Central Auto Care” and performed the service/repairs on your vehicle. This Warranty may be honored by any Facility participating in our program, or other authorized facility anywhere in Canada. This Warranty is not a warranty of Central Tech Services Inc., CENTRAL AUTO CARE, either company’s affiliates, subsidiaries or any of their employees, or member companies. In addition, Central Tech Services, Inc. serves as the administrator (“Administrator”) only.
What Is Covered By The Limited Warranty
This Warranty covers the following types of repairs and services:
- Air conditioning, heating and climate control systems.
- Brake system(s).
- Electrical system(s).
- Emission control system(s).
- Engine cooling system(s).
- Electronic engine management system and other on-board computer systems (engine, body, brake and suspension computers), cruise control systems.
- Engine performance or drivability services and repair.
- Exhaust system(s).
- Fuel system(s).
- Ignition system(s).
- Other minor repairs.
- Starting and charging systems.
- Steering/suspension systems, wheel bearings, CV joints, half-shafts and driveshafts.
- Hybrid Drive Battery Replacements,effective
The Independent Repair Facility warrants that the above repairs and services performed at their location will be free from defects in materials and workmanship for 36 months or 60,000 kms, whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair invoice (“Warranty Period”). This Warranty is conditioned on the vehicle being subjected only to normal use and receiving reasonable and necessary maintenance during the Warranty Period. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or workmanship within the Warranty Period, the Facility has the option to either perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you, or refund to you the entire charge for the warranted repairs, minus any previous refunds or credits.
What You Must Do To Obtain Warranty Service
You must keep a copy of the original repair invoice and present it when seeking service under this Warranty. If Warranty work is performed, you must temporarily surrender possession of the original repair invoice, or a legible copy of the same. If you are less than 40 kms away from the original service Facility, you must return your vehicle to that Facility and present your copy of the original repair invoice to the Facility.
If you are more than 40 km from the original service Facility and you are unable to reasonably return your vehicle to the that Facility, then prior to any Warranty repair work being performed you must call the Warranty Administrator, at 1-403-995-4676, from 8:00 a.m. to 5:00 p.m. Monday through Friday (Mountain Standard Time), excluding Alberta statutory holidays. The Warranty Administrator will direct you to the nearest participating Facility location. If there are no participating Facility locations in your area, you may take your vehicle to a non-participating service facility in your area. If the non-participating service facility will not accept payment from the Warranty Administrator, you must pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement. In all cases, these original document(s) will be returned to you as soon as practicable.
What Is Not Covered By This Warranty
You must pay for any non-warranty service you order to be performed at the same time as the Warranty service. This Warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with”. This Warranty does not cover replacement or repairs due to normal wear and tear. The Facility’s employees and/or agents do not have authority to modify the terms of this Warranty nor to make any promises in addition to those contained in this Warranty.
THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service). Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific rights, and you may also have other rights, which vary from province to province.
Automotive Repairs Excluded From Warranty
This Warranty does not cover repair(s) or replacement(s) except as listed in the section, “What is Covered by this Warranty,” even though the Facility may offer other services. Specifically excluded are any repairs involving the removal of the engine, transmission, or transaxle, or the replacement or removal of internally lubricated parts and other such repairs as listed below.
ENGINE
- Any internal repairs or replacement of internal components, or replacement of engine assembly.
TRANSMISSION, TRANSAXLES
- Automatic – any internal repair or component replacement.
- Manual -any internal repair or component replacement.
- Clutches – clutch component or assembly repair and replacement.
DRIVE AXLE/DIFFERENTIAL ASSEMBLY
- Any repair or component replacement requiring the removal of internally lubricated components or replacement of the drive axle/differential assembly.
- Ring gear, pinion shaft and related gears 2. Associated bearing with above
- Pinion seal
AUTO BODY, PAINT, MOLDING REPAIR
- Any repair or materials related to auto body repair work.
- Glass Related Repairs.
REPAIRS PERFORMED ON COMMERCIAL VEHICLES
TIRES, BATTERIES (excluding hybrid drive battery replacements)
USED OR SALVAGED PARTS
CLIENT SUPPLIED PARTS
PREVENTIVE MAINTENANCE SERVICES (excluding belt and hose replacement)
How to Contact the Warranty Administrator
CENTRAL AUTO CARE
1125 North Railway St Unit #112
Okotoks, Alberta, Canada T1S 1B8
1-403-995-4676
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Sat – Sun | Closed